Politique de remboursement
At BU Flare, we pour love and care into every order, and your satisfaction means everything to us. We are committed to making every experience a reflection of our values, authenticity, integrity, and genuine care. If something isn't right, please reach out. We are here for you. 🤎
OUR RETURN POLICY
We have a 14-day return policy, which means you have 14 days from the date your item is delivered to request a return.
ELIGIBILITY REQUIREMENTS
To be eligible for a return, your item must meet all of the following conditions:
- Unworn and unused
- In its original condition with tags still attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
Items that do not meet these conditions will not be accepted for return.
NON-RETURNABLE ITEMS
The following items are final sale and cannot be returned or exchanged:
- Earrings due to health and hygiene guidelines, all earring sales are final
- Sale or discounted items: All promotional and marked-down items are final sale
- Gift cards are non-refundable
DAMAGED OR DEFECTIVE ITEMS
We stand behind every piece we sell. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@buflare.com with the following:
- Your order number
- A clear photo of the item and the issue
- A brief description of the problem
We will make it right promptly and at no cost to you.
RETURN SHIPPING COSTS
We believe in fairness and transparency. Return shipping costs are handled as follows:
| Reason for Return | Who Pays Return Shipping |
|---|---|
| Item arrived damaged or defective | BU Flare pays — prepaid label provided |
| Wrong item was sent | BU Flare pays — prepaid label provided |
| Customer changed their mind | Customer pays return shipping |
| Exchange for a different item | Customer pays return shipping |
"The integrity of the upright guides them." — Proverbs 11:3
HOW TO START A RETURN
Please contact us before sending anything back. Items sent back without prior approval will not be accepted.
To start a return:
- Email us at contact@buflare.com
- Include your order number and reason for return
- Wait for our response with approval and instructions
- Ship your item back within 5 business days of receiving your return instructions
EXCHANGES
We want you to love your BU Flare pieces! If you would like to exchange an item, please contact us at contact@buflare.com. Exchanges are subject to product availability. The customer is responsible for return shipping costs on exchanged items.
REFUNDS
Once your return is received and inspected, we will notify you of the approval status. Please allow 3–5 business days for inspection once your return is received.
Approved refunds will be issued using one of the following methods:
- Original payment method — please allow 5–7 business days for the refund to appear
- Store credit — issued immediately upon approval and never expires
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of your return. If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.
CONTACT US
We are always here to help and want every BU Flare experience to be a great one!
📧 Email: contact@buflare.com 🌐 Website: www.buflare.com
We typically respond within 1–2 business days.
"Whatever you do, work at it with all your heart." — Colossians 3:23